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Procedural Drama Of An Ad

Ryan Chute
Ryan Chute
September 21, 2022
Procedural Drama Of An Ad

What do “I’m Loving It” and “Just Do It” have in common?

People can easily identify the brands behind them without actively squeezing their brains for information. I’m certain you’re not thinking of McDonald’s and Nike in your every waking moment, right? Still, they’ve managed to hit the spot in your brain that activates brand recall on command.

That’s called procedural memory.

If your business advertising doesn’t work, it’s possibly because your target audience doesn’t remember you well enough. In other words, you have no foothold in their procedural memory to make them recollect your business on cue.

As a business owner, your goal is to have your advertising speak to your customer’s procedural memory. After all, the only way you get sales is when people actually think of you when they face a problem. Otherwise, you can spend thousands on advertising and get crickets in return.

So, how do you infuse procedural drama in your ads? That’s what we’ll find dig into in this article. Keep reading.

What is Procedural Memory?

The procedural memory is a concept coined by one of modern psychology’s greatest minds, Dr. Alan Baddeley. If you dissect his scientific research and link them to advertising, you’ll see that there are 4 types of memory. Procedural memory is one of them, and we’ll cover the rest later.

Procedural memory is a kind of long-term memory because it deals with subconsciously recalling how to do things. For example, activities like riding a bike, tying shoelaces, and cooking your favorite dish. Once you’ve learned them, possibly through repeated practice, they become embedded in your system.

Even when not consciously thinking about the activity, you know how it works and do the task on the spot. More often than not, even after a long hiatus, there’s no heavy refresher required to accomplish the said activity.

However, what people often overlook is that procedural memory deals with remembering other things aside from motor skills. This classification of memory is also relevant in involuntarily remembering concepts like:

  • Verbal qualities
  • Visual images
  • Emotional cues

Going back to the example earlier, hearing “I’m loving it” automatically triggers a verbal memory that reminds us of McDonald’s. A short glance at their golden arches also reminds people of them. Everyone knows how emotionally satisfying it is to get a quick whiff of their cheeseburger.

That’s the power of effective advertising and branding. They tap into people’s procedural memory that makes them impossible to forget. While your business may not attain the same popularity as household brands, you can also achieve a powerful brand recall. All it takes is advertising that targets your market’s procedural memory.

Wizard of Ads® can make that happen. All it takes is a quick call, and your business becomes the frontrunner in everyone’s mind. Book a call.

4 Types of Memory

4 Types of Memory

Humans are forgetful creatures. We often take for granted how easily we can recall information. Whether it’s a long-lost friend’s phone number or the words to our favorite song. Though have you ever wondered how we’re able to remember things?

The science of memory is complex, but understanding the basics can help you create better advertising.

Why?

Because whenever you release an ad, you need to consider which memory channel it might fall into. This will encourage you to develop better ads that will engrave your business into a prospect’s psyche– procedural memory.

There are four general types of memory and we’ll explore each of them below:

Working Memory

Working memory is one of the brain’s primary executive functions. This is the type of memory that allows us to remember things for a short period– usually around 30 seconds. It’s also often referred to as our active memory because it’s the information we’re actively thinking about. The best way to think of working memory is like a cognitive sticky note that then gets lost in oblivion.

Working memory is important in advertising because it allows people to process or imagine new information. Ads that are attention-grabbing and incorporate story-telling make people experience the content. However, viewers will likely forget it soon enough.

Semantic Declarative Memory

This type of memory is all about meaning and understanding concepts. It helps us recall facts and general knowledge. However, you don’t remember when, where or how you learned the information stored in your brain.

For example, you might use semantic declarative memory when you remember that the capital of France is Paris. However, where did you acquire that info? The school? The news? Scrolling through social media?

Episodic Declarative Memory

Like the previous point, this memory channel is also about acquiring and understanding facts. Although in this example, you remember when, where or how you learned the information.

One way you achieve this in advertising is when you publish an ad with a moving story. It’s so vivid that it sticks out to your audience and they remember every detail, including your brand.

Procedural Memory

As discussed earlier, procedural memory is involuntary and applies in the long term. It is beyond difficult to achieve in advertising, but when done right, the most powerful out of all four.

This is because procedural memory lasts a lifetime. It doesn’t matter if they see your ad once or 100 times. As long as you make an impact and carve your brand into their procedural memory, they’ll never forget you.

The Law of Repetition

The Law of Repetition

The thing is, procedural memory-hitting ads don’t just happen. They’re often a product of repetition. Repeatedly exposing your market to the exact branding, messaging, value, and culture is the key to accessing procedural memory.

Roy H. Williams had the perfect equation to describe this:

Procedural memory = Salience (impact or relevance) x Repetition

Keep in mind that repeated exposure in itself won’t cut it. Show your audience mediocre and forgettable ads and it won’t get you anywhere. Your ads require salience or messaging that’s impactful enough to remember in order to be relevant.

Here’s the rub. If your messaging packs a solid impact, lesser repetition is needed before it carves into their brain. That’s what you want because repetition costs money. Can you imagine running the same mediocre ad campaign on Facebook and getting little to no engagement?

The goal is to create a message that’s powerful, impactful, and moving enough to be easily remembered by your audience.

Short-Term Goal of the Direct Response Ad Writer

Direct-response ad writers look for one thing: conversions.

That’s good, right? Well, we can’t really say conversions are bad but there’s more to business than just quick wins.

When you’re a direct response copywriter, you’re after immediate actions from your customers. You write ads that speak to their working memory because you’re not after being remembered, you’re after conversions.

When you speak directly to their felt needs (money, energy and time), you get the sale. If your product soothes an eminent pain point or satisfies an immediate pain point, you get the sale.

Basically, you’re reaching out to people for a quick sale.

Short-Term Goal of the ‘Future Needs’ Ad Writer

Future needs ad writers, on the other hand, are investors. They invest in creating tasteful, moving, and powerful ads today so they can be remembered when future needs arise.

What does this mean?

It means ads must not only target working memory but remain long enough for storage in episodic declarative memory. The goal for the short-term of future needs ad writers is to disrupt the audience’s system of belief. If your prospects are devoted to another brand, you need to shatter that devotion and pull them to you.

The only way you could achieve this is by triggering their emotional states through advertisement. You need to make the readers, listeners, or viewers feel all sorts of things like:

  • Smile
  • Laugh
  • Cry
  • Nostalgia
  • Fear
  • Mad

Why? Because…

Emotion Triggers Adrenaline

Emotions make your business easier to recall. Since we’re dealing with the short-term, you don’t have much wiggle room to build rapport. All you can do is tug their emotional triggers and facilitate adrenaline production.

Adrenaline is a hormone that causes your heart to beat faster, lungs to breathe deeper, and brain more alert and receptive. They act as a biochemical adhesive that helps the brain acquire pieces of information more effectively than normal. This helps store vivid memories in long-term memory a.k.a. episodic declarative memory.

There’s just one problem: It’s still not as good as procedural memory.

The Long-Term Goal of the ‘Future Needs’ Ad Writer

The Long-Term Goal of the ‘Future Needs’ Ad Writer

A long-term future needs ad writer thinks of tomorrow more than a short-term future needs ad writer. They have more room to build rapport and relationships so they’re willing to play the long game. While adrenaline enhances the memory process, there’s no guarantee that information remains for a long time.

That’s where long-term future needs for ad writers come in. They specialize in creating memorable, and digestible ads that are repeatedly bombarded to customers until they sink in. The more salient and consistent the message behind every advertisement, the stronger its hold in the procedural memory.

Consider Morris-Jenkins’ Bobby and Mr. Jenkins commercials. There was no sense of urgency. You won’t find any hard-hitting CTAs. Just a 30-second ad of Bobby being a bubbly, curious tech and Mr. Jenkins portraying a wise old sage.

However, this type of advertising got them to 4.9 stars and almost 17k Google reviews and counting. I bet you if anyone’s HVAC or plumbing breaks down in Charlotte, they’d call no one else but them.

That’s the power of creating ads that speak to procedural memory.

Procedural memory is like muscle memory. It’s unconscious and effortless, something that’s done without thinking about it.

Procedural ads are all around us. They’re the ads that make us want to buy something specifically from someone, sometimes without even knowing why. Procedural ads are designed to create an emotional response associated with your brand, inviting people to choose you over others.

If you don’t have procedural advertising in your business yet, you need one and I can give you that. Book a call.

(Online)
(Offline)
(Procedural Memory)
Ryan Chute
Ryan Chute

Helping small businesses become BIG brands with a holistic marketing strategy that speaks the same language across all sales and marketing channels.

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Who does the Wizard of Ads® for Contractors work with?

Wizard of Ads® for Contractors work with healthy and growing Residential Home Service Contractors hungry to grow by multiples, like you.

You are ready, willing, and able to grow your business. You are open to change and are seeking a distinctive angle of approach to gain the time and attention of a too-busy public.

You know that lasting relationships take time, patience, and good energy to nurture and cultivate. We carefully enter into every arrangement with the intention of working with you for as long as you own your business. You prefer lasting partnerships.

You are already a solid operator. You have successfully grown your business and appreciate the impact the right brand story will have to get to the next level in your operation. You know a strong relational message takes time to gain momentum, but it’s worth the one-time short-term discomfort for the long-term gains.

Marketing cannot fix a failing business.

We accelerate what’s already happening in a business. If your business is on the rocks, marketing will only speed up the inevitable.  

You’re focused on lasting change that leads to exponential, profitable growth, not just sales at any cost. Intuitively, you know that communication that enhances every element of your customer's experience and your employee's culture is the key to your success.

How does the Wizard of Ads® for Contractors charge?

Traditional marketing agencies are designed to capture the greatest amount of revenue from a client, regardless of results. Every last item is billed and expensed to the client. Typical agency fees can represent a whopping 55% of the entire advertising budget. That means a $5 million dollar advertising budget, you would spend $2.75 million on agency fees.

Think of Wizard of Ads® for Contractors as the Anti-Agency.

Our income is not tied to your advertising budget. Our income is exclusively tied to your growth. Our goal is to maximize your advertising impact with the lowest reasonable spend. This allows you to spend only what is necessary or to put extra horsepower into aggressively growing in your market.

The genius of this model is that it perfectly aligns our motivations as true partners for exponential profitable growth without the pain of being unaffordable. Ultimately, we are confident in taking the risk of being underpaid in the first few years because we know the results always speak for themselves.

Next, we do not accept commissions, referral fees, kickbacks, or other compensation from any service providers we recommend or engage for production work. Most agencies do. This includes the 15% agency commission for media buying. This approach is considerably different from the compensation plan employed by most advertising agencies, as it eliminates any potential conflicts of interest and allows us to focus our entire attention on helping you grow your business profitably as a true partner. For example, a $500,000 annual media buy would involve a $75,000 commission that we would have removed directly from your media providers' invoices.

This is the perfect pricing model for Residential Home Services.

By tying ourselves to gross revenue, we only have one motivation. Your motivation. We have no motivation to convince you to spend more money on marketing than what is necessary, and since we are a variable expense to sales, we NEVER become too expensive to have us on your team.

In almost every case, we end up lowering the amount of money you spend. We will stay within your planned marketing budget, including your media spend, production, and our Annual Fee. Add on the fact that you get any and all commissions back for media buys and various services provided by outside providers, and you will actually save money having us on your team.

Don’t forget, we have the largest buying power in North America for media buying, meaning for every dollar you spend buying media, we only spend 27 cents on average. This stretches your reach, impact, and frequency in a way no other agency (or yourself) can achieve on your own, saving you hundreds of thousands of dollars, eventually millions, every single year.

Clients who heed our advice and embrace our Marketing Strategy quickly add $1 million in incremental revenue to their business, making your investment a smart bet and a bit of a no-brainer.  

There is no longer any guesswork, hope, or fear that our marketing strategies are going to work. If our client’s are able to abandon any limiting beliefs about marketing, deliver operational excellence, and play the long game, our marketing strategy will accelerate their profitable growth.

Wizard of Ads® for Contractors pricing model is based solely on the topline revenue of your company. It consists of an Upfront Fee and an Annual Fee. These fees are inclusive of scheduled travel, services, and all other expenditures as outlined in the Consulting Agreement.

The Upfront Fee covers the intensive Uncovery Process, the first year’s Media Buy, the Creative Process, and the Market Research while the Annual Fee goes toward implementation, ongoing creative and consulting, and next year's media buy. You get a team of 3.5 people, with direct access to a top tier Creative Lead and Media Buyer, and on-demand access to me as your Master Strategist. You will also have a full-time Account Manager keeping everything on track.

While the upfront does have an initial pinch, it is easy to amortize the investment over the many years we will be working together to grow your business. Wizard of Ads® retain clients for 10 years, on average. The sale of the business is the number one reason for termination. We actively terminate the bottom 1% of clients who are unwilling or unable to follow our strategies.

Wizard of Ads® for Contractors believes that all rewards should be directly correlated to the success of our clients. This means that the Wizard of Ads® for Contractors only receives a raise when the company achieves growth. For example, if your gross sales for the year have increased by 25%, the Annual Fee you pay us in the following year will also be increased by 25%. Likewise, if your gross sales decrease, our Annual Fee will decrease by the same percentage during the following year.

This is an exceptionally easy and fair way to track and reward success. This model was developed by Wizard of Ads® over 35 years ago and has served us well because it serves our clients well.

As a rule of thumb, we take the risk of working for considerably less than our actual value in the first few years as we help accelerate growth. This means you need to be willing to pay us exceptionally well when you start doing even better.

When should I engage The Wizard of Ads® for Contractors?

There are four key revenue stages for engagement with the Wizard of Ads® for Contractors.

  1. Under $3.6 million in revenue
  2. Between $3.6 and $10 million in revenue
  3. Between $10 and $20 million in revenue
  4. Over $20 million in revenue

Under $3.6 million in revenue is an investment in your brand. This will serve you well in establishing your brand story early on and help you with your name, logo, and truck wrap design. It's easier to create pictures from a story than it is to make a story based on pre-drawn pictures. You'll be glad you did. Everyone on a fast path to growth is.

Most clients start with Wizard of Ads® for Contractors between $3.6 and $10 million in revenue. They have often seen a natural ceiling with their leads for demand service and are looking for ways to push past the ceiling. This can only be done with a properly executed brand strategy, specifically in mass media with a sticky story.

Between $10 and $20 million in revenue, Wizard of Ads® for Contractors has some natural economies of scale. This is a sweet spot where Wizard of Ads® for Contractors can offer some added value in getting the ball rolling.

Over $20 million in revenue is actually the lowest cost point of entry as a percentage of revenue, but not the cheapest time to start with the Wizard of Ads® for Contractors. Leveraging all economies of scale aside, we have been left out of the upside along the way, so engaging when over $20 million in revenue means we have to mend a lot of fences damaged along the way. This is also where clients see significant savings in their media buys and production costs.

There are also three market sizes to consider.

  • Primary Markets are the top 50 cities in America.
  • Secondary Markets are the smaller cities in America.
  • Tertiary Markets are the more rural trade areas in America.

When considering an engagement with The Wizard of Ads® for Contractors, consider what size market you are in. For example, a $3.6 million company in a Primary Market will struggle to get the necessary reach needed to make a splash. You either have to be more patient than a larger company or spend more money to accelerate your reach.

Alternatively, a $5 million company in a Secondary Market will look like a pretty darn big fish in a medium-sized pond.

A $20 Million company in a Primary Market will feel like a $50 million company using our strategies to potential customers.

The key to remember is that the earlier you start with the Wizard of Ads® for Contractors, the lower the investment to get started. As they say, the best time to plant a tree was 20 years ago. The second best time is today.

Are production costs included in your fees?

The Wizard of Ads® for Contractors Creative Lead will create the ad copy, cast the voice actors, source the production house, direct the performance, pick the music bed, manage all the edits, and provide you with the completed ad for final approval before sending to air on your behalf. This is included in our fees.

You pay for the production house, actors, royalty-free music, and jingles directly to avoid any potential for markups, commissions, or management fees.

We have many friends in the industry that give our clients good deals due to the large volume of work we provide them. We will introduce you to them.

How long before a brand-forward strategy starts working?

In approximately three months of activation, we’ll just be getting live on air. In six months (3 months on air), you’ll be getting anecdotal feedback from people that you are being heard, but there will be no direct line to revenue.

After 6 months on the air, you’ll think you made the biggest mistake of your life signing up for this branding nonsense. After 9 months on the air (12 months in) you’ll see the light at the end of the tunnel.

At 12 full months on the air, you’ll know why you did this branding thing. Two years from now, we'll be clinking champagne flutes as you wonder why you didn’t do this sooner.

How long before we’re live?

The general guideline is 70-120 days, depending on the level of production needed and if there is a name change to your business.

This includes an onsite visit, a deep dive into research, and getting things created, negotiated, approved, produced, and live on the air.

  • Uncovery - 15-30 days based on travel. 1-2 days onsite.
  • Research - 30-60 days based on the scope of work.
  • Creative and Media Buy Process - 45 to 60 days
  • Offline Production - 15 days for radio. 30 - 60 days for television.
  • Online Production (if switching) - 60 days

This means planning for roughly 90 to 120 days in the proper development and production of a completely unique Marketing Strategy before anything hits the airwaves.

Are you exclusive?

Creatively, yes. During the term of this Agreement, all Creative Partners assigned to your Account shall not engage, directly or indirectly, as an employee, officer, manager, partner, consultant, agent, owner, or in any other capacity, in any competition of the client, including any company engaged in marketing consulting.

For clarity, the Creative Partner is defined as the individual Wizard of Ads® Partners who is responsible for creating your creative strategy and ongoing creative copy. Competition is defined as companies that engage in the same industry and business units (e.g., HVAC, Plumbing, etc.) as you. The market area is defined as the area where the marketing message naturally reaches through DMA or 60 miles from the city center of the client's service area(s).

Naturally, we exclude any potential future competition in markets where you are not currently active at the date of signing.

We do not limit Media Buyers in any market. Media Buyers get better deals for larger volumes, making it beneficial for the client to have the Media Buyer available to do as many buys as possible to secure the best deals on the client’s behalf.

Do you do digital marketing?

In rare circumstances, Wizard of Ads® for Contractors will provide specific digital marketing solutions. Wizard of Ads® has very specific Partners that provide digital services that serve Residential Home Services effectively. Under no circumstances will digital marketing services be offered without Wizard of Ads® for Contractors' core solution.

It is most likely that Wizard of Ads® for Contractors will work with your existing digital partners and suppliers. If you do not have a reliable digital provider, we would be happy to introduce you to a number of great providers that play nice with Wizards.

Do you do jingles?

Wizard of Ads® for Contractors can assist you in getting a jingle for your business. Like any other tactical element of a marketing strategy, we do not produce a jingle for the sake of a jingle.

If you do not have a story or a strategic reason to have a jingle...or an ad campaign to tie it to, do not waste your hard-earned money on a jingle. You are wasting your time and money.

When you do build a single unified marketing strategy that incorporates a jingle for a specific (often scientific) reason, we have a Jingle Wizard who has studied the art and science of jingle design.

He will score you an original, royalty-free jingle, including professional singers, musicians, and producers. He will not knock off a generic jingle from a publicly available music bed that sounds like everyone else's jingle.

Your jingle will serve a very specific reason and produce a very specific result. Have you guessed how much we love jingles yet?

Who owns the copyrights?

Wizard of Ads® for Contractors owns your copyright for two very specific reasons. We also provide a fair use clause in all contracts to ensure you are in no way limited to the access of your creative works, whether you are working with us or not.

The first reason we own your copyright is to ensure that we do not have to go up against our own creative works in other markets we serve. This means you are not allowed to lend, give, borrow, tweak, rent, lease, or sell your creative works to any other company at any time.

The second reason we own your copyright is that we can establish a one-time value for your creative works in the event that someone steals the content. Upon selling you the copyrights, you can go after the perpetrator for theft and make a considerable bounty in a slam dunk case.

Here is how Wizard of Ads® word the fair use of your copyright for as long as your business is in operation:

All writing and/or marketing materials we create for you are not works-for-hire. Wizard of Ads® for Contractors hereby irrevocably grants you, and your successors in interest, the non-exclusive, royalty-free, non-transferable, and worldwide right to use the Works in connection with the marketing of your business pursuant to the Marketing Strategy for so long as your business is operational.
How do I measure brand results?

There are a number of interesting ways to measure results. Some people like to get unique identifying telephone numbers, or create branded URLs that redirect to landing pages or the website. However, much of this is a waste of time and energy as it never tells the true story of the brand journey and how it affected the decision-making process.

Other indicators of brand effectiveness include tracking new customers, reactivated customers, or running a brand equity survey to get a sense of your share of mind. Digitally you will see direct search increase, which cannot be affected by anything digital, as well as branded keyword inquiries increase. You’ll, of course, need to get your digital people to add these to your campaigns if you hope to see an increase in conversions.

Wizard of Ads® for Contractors tracks the simplest of indicators. Top line revenue. When your branding takes effect, and the company responds in kind from the phone call or form fill-on, top-line revenue will increase. Efficacy is plotted on a T12, and total lead volume from all sources is tracked.

12 things you should know before signing up.
  1. Quality relationships take time. Branding is a long-term strategy. That’s why most contractors do it wrong, or not at all. There is always a lag between the start of the new campaign and the time it takes your customers to connect the dots. You MUST BE READY, WILLING, AND ABLE to endure this lag period. In our experience, the lag is typically 6 to 9 months, depending on how competitive the marketplace is, your company’s reputation, your budget in relation to reach, and the eight uncontrollable environmental factors. During this time, we will be helping you implement a transition plan to ease the pain. The good news is that this lag only happens once.
  2. Decisions by Committee. We completely reject the notion of decisions by committee. We work with a single, courageous decision-maker. We welcome decision influencers, but we only look to the Owner for the final decision. All decision-makers and influencers must be involved in the Uncovery and Marketing Strategy Presentation if they want to offer input in the future. It is critical that we have a 100% fully approved plan that can be defended and championed by all leaders in the organization.  
  3. Proven Strategy. That means we are not the low-cost provider. With nearly 200 home service clients and a book of strategic devices, tools, and tactics, this isn’t a guessing game for us. We know what to do to make your externally triggered grudge purchase appealing to your potential buyers. If you can deliver the goods, we can continue building relationships. If you are uncomfortable with the idea that you are paying us less now so that you can pay us considerably more once revenues allow, please do not commit. We intend to be your true partners, in sickness and in health...so long as you own your business.
  4. Automatic Payments. Everything is on automatic payments. If you struggle with managing cash flow, figure that out in your business first. We accept all major credit cards and ACH payments.
  5. We Cause Problems. If you don’t have a capacity issue now, I promise you will in about 9 months. Let’s deal with recruitment out of the gate as part of your comprehensive marketing strategy.
  6. We Own the Copyrights. All writing and/or marketing materials we create for you are not works-for-hire. We irrevocably grant you, and your successors in interest, the non-exclusive, royalty-free, non-transferable, and worldwide right to use the Works in connection with the marketing of your business pursuant to the Marketing Strategy for so long as your business is operational.
  7. Brand Building. We will be steering you to limit the use of discounts, rebates, coupons, and sales to attract clients. We know this feels counterintuitive to many, and we will clarify our reasoning. Rest assured, we have considerable experience in creating similar offers that are not damaging to your profitability, your brand’s integrity, and your preferable long-term client relations.
  8. Creative Authority. We must have creative authority over the words. You can accept copy as written or reject it outright, but you cannot modify the words yourself. If you do not like something as written, we are happy to discuss it and make the necessary change to maintain the integrity and intention of the words chosen. Alternatively, we will scrap the concept and create new copy that you are happy to get behind 100%.
  9. Proprietary Algorithm. The media buy must be structured in a very specific way, including running a full 52-week schedule. It is based on brain chemistry, not P&Ls. Once we have committed to the buy, it’s important to avoid adjustments unless they are calculated additions.
  10. Knucklehead Factor. You should expect knuckleheads. For example, when you start running ads that are certain to get attention, you need the courage to continue running those ads, even when you receive complaints. We celebrate complaints. It means we’ve made people feel.
  11. Digital Weasels. In about three months from the time your advertising campaign hits the airways, your digital marketers will show you a marked increase in direct and organic traffic. Some Digital Marketers will mistakenly claim this success as their own. Done properly, you can continue to spend less and less on digital lead generation by increasing your branded keyword online presence.
  12. Annual Marketing Meetings. Travel permitting, we prefer to hold Annual Marketing Meetings (AMMs) outside your city. Years of experience have taught us that we get better results when decision-makers are outside their sphere of influence, away from the day-to-day distractions of the office.

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